How can we help?
Find an answer or send a support request. For accommodations, describe the assistance you need without sharing medical details.
Ask AbilityProof
Get help with tests, codes, reports and your workspace.
Use general questions. Keep passwords, assessment codes and private applicant details out of this box.
Still need help? Send a support request →Starting an assessment
Enter the code from your employer. Choose a company only when the assessment asks for one. Use a laptop or desktop browser for the simulated desktop.
Resuming your progress
Return on the same browser to resume the same attempt. On another device, request a resume link using your code and candidate email.
Codes & payment
Each code allows one attempt. Payment confirmation unlocks the purchased codes. Codes cannot create a second attempt after completion.
Screen recording
Only starts after you grant browser permission. Choose the assessment tab. A recording indicator remains visible; you can stop sharing at any time.
Results & certificates
Your saved assessment rules explain the certificate requirements before you begin. Your company chooses detailed scores or pass/fail only; passing certificates remain available in either mode.
Access & privacy
Your company sees its own results. Verification links show a name and assessment record, not contact details or private reports.
Taking an assessment? Request an accommodation, report a technical issue, or ask for a result review. Use the form below if you have not entered a code or cannot access your session.